Product Substitutions Policy

Medsaf works hard to ensure we complete customer orders exactly as requested, but all orders are subject to availability. Due to external factors such as medication outages, stockouts, foreign exchange and import issues, we occasionally have to review customer orders and substitute one medication for another. This enables us to deliver your order in a timely manner.

Our team of experienced pharmacists ensure the substitutions are similar, suitable, and will meet the needs of our customers and their patients. Whenever a substitution is required, Medsaf informs customers before the items are delivered.

If a suitable alternative cannot be found, Medsaf will inform the customer and deliver the remaining items in their order.